The five Work Performance Indicators (WPIs) are mix, capacity, velocity, quality, and engagement. These five metrics are essential for any business to measure its performance and make sure it is meeting its goals.
Mix is the first WPI and it measures how much of your work, or workforce, is dedicated to running the business versus changing the business. This is important because it allows you to determine if you are focusing too much on the day-to-day operations or if you are taking the time to make changes that will improve the business.
Capacity is the second WPI and it measures how much work you can handle. This is important because it helps you determine if you have the resources to take on new projects or if you need to scale back.
Velocity is the third WPI and it measures how quickly you can complete tasks. This is important because it allows you to determine if you are working efficiently or if you need to make changes to increase your speed.
Quality is the fourth WPI and it measures the quality of your work. This is important because it allows you to determine if you are producing high-quality work or if you need to make changes to improve the quality of your work.
Engagement is the fifth WPI and it measures how engaged your employees are. This is important because it allows you to determine if your employees are motivated and committed to the success of the business or if they need more support and motivation.
These five WPIs are essential for any business to measure its performance and make sure it is meeting its goals. By tracking these metrics, businesses can identify areas of improvement and make the necessary changes to ensure success.